Saturday, March 24, 2007
Customer Feedback Sites
In one of his posts, my teammate, Chris Leone, mentioned customer feedback sites. I 100% agree with Chris when he says that it is wise for businesses to “give the customers what they want.” Providing them with online information to aid their purchase decisions will definitely provide for happy customers. I, myself, am a fan of such feedback sites. Before I make any online purchase, I always read customer reviews. Even if I don’t purchase online, I usually read customer reviews or product information before going into stores. The reason I value customer feedback sites so much is because I do not trust salespeople. I know that certain salespeople will say anything to you just to make a sale because I worked as a sales representative on a 100% commission salary. I was often faced with the ethical dilemma of telling the truth or saying what the customer wanted to hear.
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superstarI agree with you! Customer feedback is nessasary in order to really deliver quality customer service and to gain a loyal customer. I go through a website put together by a company called Mindshare It's a GREAT site that is all about customer service. Check it out it is very helpful!!
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